System & Network

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SelfWebHosting

SelfWebHosting's Network Operation Centers are located in every hemisphere. Our largest technological center includes an amazing 42,000 square foot facility in the heart of Silicon Valley. English-speaking Microsoft Certified Systems Engineers® and highly proficient Cpanel professionals are "on deck" 24 hours/day. Plus, full-time back-up teams operate simultaneously around-the-clock in:

Because our operations center is "On Net" with Frontier Global Center (FGC), we have a direct fiber optic connection. Being "On Net" means that we don't link to a backbone, we are actually ON a backbone.

Our upstream providers include AT&T, UUNET, Global Crossing, and Level 3... the highest quality bandwidth providers on the market. As a result, your bandwidth is crystal-clear and extremely fast.

Our network is the same one used by Sprint® and Yahoo!®. You get the same service and same quality - at a much lower price!

This national backbone is ranked among the top in the nation. Connections ranging from OC3s (155 Mbps) to gigE (1,000 Mbps) connect several major exchange points, (including MAE-West in San Jose, CA; PAIX in Palo Alto, CA; AADS in Chicago, IL; NYIIX in New York, NY; and MAE-East in Vienna, VA) forming rings around the nation.

Our self-healing network architecture virtually eliminates a single point of failure. In addition to our own backbone, we also purchase backup transit from multiple providers in multiple locations to ensure that your data will arrive via the shortest possible routes.

Because of our backup transit and the many international peers, our network maintains the shortest routes for sending your data all over the world.

SelfWebHosting's switched network utilizes the Border Gateway Protocol Version 4 (BGP4) over Cisco 12000 series GSR routers.

We always update the router's IOS after we have stress tested the latest IOS on a non-critical router, to make sure it is very stable.

The switch that your equipment will ultimately be connected to is connected back to a core router via fiber optic cables.

Our Network Operation Center features:

• A controlled (temperature, humidity, static and airborne particles) environment designed for maximum server reliability .
• Advanced fire suppression systems.
• Diesel powered generators capable of independently sustaining server operations for more than a week, surge suppression and UPS systems for individual servers.
• Multiple-SCSI backup cluster system for data storage and recovery.
• Experienced technicians and web-based support system with a average response time of 15 minutes.

Both our equipment and our multiple backbone connections are monitored around the clock.

SelfWebHosting's Network Operations Center (NOC) provides 24 x 7 monitoring of our hardware, our network status and our connectivity to upstream backbone providers. Our NOC technicians identify potential issues and provide resolution before any problems occur.

Our custom made monitoring and control software alerts our network support personnel whenever a problem with a server is detected. Remedial actions include further testing and identification of the problem, process termination and restart, soft reboot or hard reboot. Server problems can be isolated and corrected within seconds (without being rebooted). This gives ultimate peace of mind that your sites will always be online.

With ready access to servers from the monitor room "NOC," support and administration personnel continually monitor the systems, answer customer questions and quickly troubleshoot any problems.

Fire Suppression System:

• State-of-the-art, gas-based fire protection system
• Separate fire zones below the floor and above the ceiling
• Specialized heat/smoke sensors
• Automatic local fire department notification

• 12,000 SQ. FT Data Center
• Hurricane grade fortifications
• Raised floor for improved server-environment control.
• Seismic (Earthquake) Bracing

• Motion sensors
• Secured access
• 24x7 guard patrols
• SecurityLink alarm systems
• 24 x 7 automatic police notification
• 24 x 7 System administrators access to Internet Data Center
• 24 x 7 monitoring by on-site personnel.

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